Customer:
Global full-service hotel and resort brand
Industry:
Hospitality
Cloudfit Solution:
Managed Solutions & Scenarios
Year:
2018, 2019
Customer Need:
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Customer had high operational costs (support calls and incidents) following rapid, global Office 365 deployment
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Customer had a business need for enterprise-level mail hygiene reporting
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Customer needed to train their team how to interact with GRAPH APIs via PowerShell rather than retraining everyone to code in C#
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Customer wanted a light-weight ability to ensure monitoring and metrics for Office 365
Cloudfit Solution:
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Strategic cloud operations consulting to drive operational integration and support call reduction initiative
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Custom application development to generate custom mail hygiene reporting and trending using raw data from many Office 365 APIs
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Custom training and coaching to enable the team to interact with GRAPH via PowerShell without having to learn new languages
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Lightweight managed-monitoring service to take accountability for monitoring and metrics globally for Office 365 workloads
Business Outcome:
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Help desk call volume drastically reduced and normalized. Operations integrated.
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Mail-hygiene reporting delivered to satisfy CTO requirements
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Staff trained and coached to avoid costly language retraining
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Monitoring and metrics delivered consistently notifying customer of issues over an hour before other sources