Hospitality – Multinational Hotel Brand

Customer Need: 

• Customer had high operational costs (support calls and incidents) following rapid, global Office 365 deployment

• Customer had a business need for enterprise-level mail hygiene reporting

• Customer needed to train their team how to interact with GRAPH APIs via PowerShell rather than retraining everyone to code in C#

• Customer wanted a light-weight ability to ensure monitoring and metrics for Office 365

Cloudfit Solution:

• Strategic cloud operations consulting to drive operational integration and support call reduction initiative

• Custom application development to generate custom mail hygiene reporting and trending using raw data from many Office 365 APIs

• Custom training and coaching to enable the team to interact with GRAPH via PowerShell without having to learn new languages

• Lightweight managed-monitoring service to take accountability for monitoring and metrics globally for Office 365 workloads

Business Outcome:

• Help desk call volume drastically reduced and normalized.  Operations integrated. 

• Mail-hygiene reporting delivered to satisfy CTO requirements

• Staff trained and coached to avoid costly language retraining

• Monitoring and metrics delivered consistently notifying customer of issues over an hour before other sources